i’m carlotta, a portuguese-german service designer with international experience across research, hospitality, and consultancy. i help organisations design user-centred services that create clarity, connection, and long-term value.

i’m carlotta, a portuguese-german service designer with international experience across research, hospitality, and consultancy. i help organisations design user-centred services that create clarity, connection, and long-term value.

i’m carlotta, a portuguese-german service designer with international experience across research, hospitality, and consultancy. i help organisations design user-centred services that create clarity, connection, and long-term value.

why work with me

I care deeply about how people experience services. I work collaboratively, listen carefully, and design with empathy and structure - helping teams navigate complexity and create services that feel considered, coherent, and human.

When I'm Not Designing

When I’m not designing, I’m telling stories with a camera, travelling, playing sports, or walking at sunset. I’m drawn to movement, people, and places - and often find inspiration where I least expect it.